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Effective Date: November 2026 • Perth, Western Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We want you to love your pieces. If a garment doesn't fit as expected, you may request an exchange or credit note within 14 days of delivery or collection, provided that:
Returns can be dropped off directly at our Perth studio by prior appointment, or sent via tracked Australia Post. Because payments are conducted in cash, refunds for eligible returns will be processed via direct bank transfer (PayID/BSB) or in cash at our studio upon physical inspection of the garment.
For hygiene reasons, intimate apparel, earrings, and final sale archive pieces marked as non-returnable cannot be returned unless they are faulty under Australian Consumer Law.